Legal
"We", "us", "our" means NAASH CONSULTING PTY LTD (ABN 82 611 761 981), trading as Flow Advisory Group.
"You", "your" means the individual or organisation accessing our services.
"Platforms" means ai-govern.flowadvisorygroup.com, flow-health.flowadvisorygroup.com, and ai-roi.flowadvisorygroup.com.
"Services" means the AI Governance Platform, Flow Health Platform, AI ROI Platform, and consulting services.
"Content" means all reports, scores, assessments, board packs, control frameworks, clause libraries, benchmarks, methodologies, and other materials produced by our Services.
"Platform Data" means data you enter into our platforms including vendor records, control evidence, incident logs, and assessment responses.
"Client Account" means an account belonging to an organisation being assessed, whether registered directly or invited by a Consultant Account.
"Consultant Account" means an account registered under a Flow Health Platform Consultant Licence, belonging to an independent consultant or advisory practice managing their own portfolio of Client Accounts.
By using our Services, you represent and warrant that you are at least 18 years of age, have authority to bind the organisation on whose behalf you are using the Services, and that your use does not violate any applicable law. Our Services are intended for business professionals and organisations only.
Access to our paid platforms requires account registration with accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share credentials with third parties. Notify us immediately at hello@flowadvisorygroup.com if you suspect unauthorised access. We reserve the right to suspend accounts used in violation of these Terms or for fraudulent purposes.
All prices are in Australian Dollars (AUD) and exclude GST unless stated otherwise. Current pricing:
We reserve the right to change pricing with 30 days notice to existing subscribers.
Payments are processed by Stripe, Inc. By completing a purchase, you also agree to Stripe's Terms of Service. We do not store your payment card details.
Subscriptions renew automatically at the end of each billing period. You will be charged the then-current price unless you cancel before the renewal date. Cancellation takes effect at the end of the current paid period with full access retained until that date.
Technical failure: If a platform error prevents delivery of results, we will provide a full refund or credit. Cancellation within 48 hours: If you have not yet accessed platform features or completed an assessment, you may request a full refund within 48 hours of purchase. Completed use: Once you have accessed your results, board packs, or platform features, refunds are not available as the service has been delivered. Nothing in this refund policy limits your rights under the Australian Consumer Law.
The following are the exclusive intellectual property of NAASH CONSULTING PTY LTD: the AI Governance Platform's control framework architecture, clause library, board pack templates, and scoring methodology; diagnostic scoring methodologies, dimension weights, benchmark calibrations, and algorithms; all question sets, assessment instruments, and report templates; all software, code, and platform architecture; and the brand names "Flow Advisory Group", "AI Governance Platform", "Flow Health Platform", "AI ROI Platform", and associated logos.
You retain ownership of your Platform Data. By submitting data, you grant us a non-exclusive, royalty-free licence to process it for delivering our Services and, in anonymised non-attributable aggregate form, for benchmarking and product improvement.
If your Client Account is managed under a Consultant Account, you additionally grant that consultant a licence to access and manage your Platform Data solely for the purpose of delivering their advisory services to you. This does not transfer ownership of your Platform Data to the consultant, and this licence ends if your Client Account is released from that consultant's management, whether by you, the consultant, or Flow Advisory Group.
Without prior written consent, you must not: reproduce or resell our methodology or report formats; use our methodology to create a competing product; reverse engineer our scoring algorithms; remove IP notices or watermarks from our reports; or present our reports as the work of a third party.
You agree not to: submit false or fraudulent data; attempt unauthorised access to our systems; conduct automated scraping from our platforms; transmit malicious code; or use our Services in a manner that violates any applicable law.
To the maximum extent permitted by law, our Services are provided "as is" without warranties of any kind. We specifically disclaim warranties regarding: accuracy of diagnostic results (which depend entirely on your inputs); particular business outcomes; ROI projections (which are indicative estimates, not financial forecasts); and uninterrupted service availability.
Our total aggregate liability for any and all claims is limited to the greater of: (a) the total fees paid by you to us in the 12 months preceding the claim; or (b) AUD $500. We are not liable for any indirect, consequential, incidental, special, or punitive damages including loss of profit, revenue, data, or goodwill. Nothing in these Terms excludes any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.
You agree to indemnify and hold harmless NAASH CONSULTING PTY LTD, its directors, employees, and agents from claims, liabilities, damages, and expenses arising from: your breach of these Terms, your violation of applicable law, your infringement of any third-party rights, or false or fraudulent information you provide.
We treat your Platform Data as confidential and will not disclose it to third parties except as described in our Privacy Policy or as required by law. Consulting engagements are governed by a separate mutual NDA executed before work begins.
A Consultant Account holder is an independent business or individual, not an employee, agent, partner, or representative of NAASH CONSULTING PTY LTD. Flow Advisory Group licenses the Flow Health Platform software and diagnostic methodology to Consultant Account holders for use in their own independent advisory practice.
The advisory relationship, judgement, findings, and any observations a Consultant Account holder adds to a Client Account's results are that consultant's own, and are not reviewed, endorsed, or warranted by Flow Advisory Group. Flow Advisory Group is not a party to the advisory relationship between a Consultant Account holder and their Client Accounts, and accepts no liability for advice, observations, or recommendations given by a Consultant Account holder to their clients.
A Client Account invited by a Consultant Account remains a direct customer of Flow Advisory Group for the purposes of these Terms, platform access, billing, and support, regardless of which consultant, if any, manages that account.
Consulting engagements delivered directly by Flow Advisory Group are governed by a separate Statement of Work (SOW) agreed in writing before work begins. The SOW takes precedence over these Terms for matters specific to the consulting engagement. A diagnostic or platform subscription is a prerequisite for all consulting engagements delivered directly by Flow Advisory Group. This section does not apply to advisory services delivered by independent Consultant Account holders, which are addressed in Section 11.
You may cancel at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We reserve the right to terminate accounts for material breach of these Terms. Upon termination, you may request export of your Platform Data within 30 days.
If a Consultant Account is cancelled or its licence lapses, that consultant loses the ability to manage or invite Client Accounts, but no Client Account or its data is deleted or affected. Flow Advisory Group will contact affected Client Accounts regarding their ongoing management options.
These Terms are governed by the laws of Victoria, Australia. Disputes will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
We will notify registered users of material changes by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
NAASH CONSULTING PTY LTD (trading as Flow Advisory Group)
Email: hello@flowadvisorygroup.com
Melbourne, Victoria, Australia